Return & Exchange Policy:
We have a 30-Day Return/Exchange Policy for all products from the date the item is received.
*We do not refund original shipping charges*
When returning or exchanging items please follow the steps below.
If you could please include a note inside the package with:
1) First and Last Name
2) Order Number
3) Steps to be taken - (Either refund to original payment method, store credit, or exchange for a different item. If exchanging we will ship your exchange item(s) out at no additional charge).
Please note that the customer is responsible for the return shipping fee. Once our warehouse receives and processes your return, we will refund your original payment method. If requesting for an exchange, your exchange item will be shipped out to you within 1-2 business days at no charge.
Please send your return or exchange to:
40-17 Boudreau Road
St. Albert, Alberta T8N7K5
*We recommend shipping with insurance, receiving shipment tracking, and keeping your shipping receipts until your return is processed. Born Primitive is not responsible for missing, damaged, or packages lost in transit when obtaining your own shipping label.
If you believe there is an issue with your product, we ask that you please reach out to our Customer Service team at email@example.com within 90-Days. When reaching out please include your order number, a description and a picture of the issue for us to better assist you.