Returns & Exchanges

Return & Exchange Policy

We have a 30-Day Return/Exchange Policy for all products from the date the item is received. Customers are eligible for a refund or exchange if the product has never been worn, used or washed and the original tags remain attached.

When returning or exchanging items, simply write RETURN or EXCHANGE anywhere on the original packing slip. If there is no packing slip, we ask to include your order #, name and email associated with the order. If you are doing an exchange we ask to include as well as the color/size you would like to exchange your item(s) for. Upon arrival, items will be examined and customers will be notified once the return/exchange has been approved.

**Customers are responsible for shipping charges to ship items to our warehouse. If doing an exchange, we will cover the cost of shipping out your new item**

Defects:

For any product defects, we offer a 90-day return policy and ask all customers to contact us immediately at contact.ca@bornprimitive.com. It is recommended to include a picture and description attached to your email on issues found with your product. 

For All Items:

We ask all customers to try on with no make-up or deodorant on. Items returned/exchanged with light deodorant stains/make-up will be charged a 25% restocking fee. Items with excessive staining or make-up will not be eligible for a refund/exchange. We do NOT issue a refund/exchange on ANY ITEM with any other type of staining or animal hair. 

*We do NOT refund original shipping charges*

Returns/ Exchanges can be sent to:

Born Primitive
40-17 Boudreau Road
St. Albert, AB, T8N7K5

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Sizing Chart
Men's Tops Men's Bottoms Women's Tops Sports Bras Women's Bottoms Unisex

men's tops

measurements in inches

SIZE CHEST
XS 34-35"
S 36-37"
M 38-39"
L 40-41"
XL 42-43"
XXL 44-46"
3XL 47-49"

Measuring Tips:

For the most accurate measurements, we suggest measuring as close to the skin as possible.

Chest Measurement:

Wrap the measuring tape around the widest point of the chest starting at the front and center of your torso.

men's bottoms

measurements in inches

SIZE HIP THIGH WAIST
S 32-36" 18-21" 28-29"
M 36-40" 20-25" 30-32"
L 40-43" 24-28" 33-34"
XL 43-46" 27-31" 35-37"
2XL 46-49" 30-34" 38-39"
3XL 50-53" 33-37" 40-41"

Measuring Tips:

We have determined that your waist measurement will most likely dictate your size. Secondary to waist size, if you notice your thighs exceed the limit on our chart you may need to go up a size.

Waist Measurement:

Measure around the smallest part of your torso, keeping the measuring tape as horizontal as possible.

Thigh Measurement:

Measure around the widest area of the thigh.

Hip Measurement:

Measure around the largest area of your hips, encapsulating the roundest part of your gluteus.

women's tops

measurements in inches

SIZE BUST
XS 28-31"
S 32-33"
M 34-36"
L 37-39"
XL 40-42"

Measuring Tips:

For the most accurate measurements, we suggest measuring as close to the skin as possible while wearing a non-padded, non-compression bra.

Bust Measurement:

Wrap the measuring tape around the widest point of the chest starting at the front and center of the torso.

sports bras

measurements in inches

SIZE 28 30 32 34 36 38 40
A XS XS S M L L XL
B XS XS S M L XL XL
C XS S S M L XL XL
D S S M M L XL XL
DD S S M L XL XL XL
E - M M L XL XL XL

Measuring Tips:

For the most accurate measurements, we suggest measuring as close to the skin as possible while wearing a non-padded no compression bra.

Bust Measurement:

Wrap the measuring tape around the widest point of the chest starting at the front and center of your torso.

Chest Measurement:

Wrap the measuring tape around the ribcage just below the bust starting at the front and center of your torso.

FIT GUIDELINES:

Every bra serves a different purpose for different activities and we recommend referencing each specific bra product description to determine the best bra for your body and sport. Our bras should generally fit snug. Wearing the bras too loose will not likely provide adequate support.

***Please note, a majority of our sports bras are medium support and medium coverage. If you are looking for the highest impact support that we offer; check out the X-Factor, Intensity or Moxie Sports Bra!

women's bottoms

measurements in inches

SIZE HIP THIGH WAIST
0-2 | XS 34-36" 19-21" 24-27"
2-4 | S 36-38" 21-23" 27-30"
4-6 | M 38-40" 23-26" 30-33"
6-8 | L 40-43" 26-28" 33-36"
8-10 | XL 43-46" 28-30" 36-39"
10-12 | 2XL 47-50" 31-33" 40-43"

Measuring Tips:

We have determined that your waist measurement will most likely dictate your size. Right on the edge between two sizes? You can utilize your thigh and hip measurements as secondary guidelines to help you find the perfect size.

Waist Measurement:

Measure around the smallest part of your torso, keeping the measuring tape as horizontal as possible.

Thigh Measurement:

Measure around widest area of the thigh.

Hip Measurement:

Measure around the largest area of your hips, encapsulating the roundest part of your gluteus.

Unisex

measurements in inches

SIZE CHEST
XXS 32-33"
XS 34-35"
S 36-37"
M 38-39"
L 40-41"
XL 42-43"
XXL 44-46"
3XL 47-49"

Measuring Tips:

For the most accurate measurements, we suggest measuring as close to the skin as possible.

Chest Measurement:

Wrap the measuring tape around the widest point of the chest starting at the front and center of your torso.

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