Please allow 1-2 business days for your return to be processed once it reaches our warehouse. We will send you a confirmation email once your refund has been issued. Refunds should reflect on your original method of payment within 2-3 days.
You have 30 days from the day you received your order to make a return/exchange. Please see the link attached for our return/exchange policy Click Here
For all returns or exchanges please follow this link for detailed instructions. Click Here
No, from Born Primitive Canada, we only ship to Canada. However, on Born Primitive Main Site, we do ship internationally.
Orders typically ship within 1 business day. Please take in mind that orders placed on a weekend or holiday will ship next business day.
Once your order has shipped, you will receive a tracking number via email. You can always check your order status through your account on our website.
We recommend to contact our customer service team as soon as possible to make any changes. If your order has already shipped, we will not be able to update your address.
No, all of our orders are shipped from Alberta!
We offer ROUTE as a package insurance to protect your order in case it gets lost or stolen. If your package does not arrive, and you purchased Route at check out, please follow the link to start your claim Click Here.
If you did not purchase insurance, we recommend to contact the postal carrier for further assistance. By deselecting Route at checkout, Born Primitive is not liable for lost, damaged or stolen packages.
The following are acceptable forms of payment: Visa, MasterCard, American Express, Discover, Gift Cards.
Once you have placed your order, a confirmation email will be sent to your inbox. To check the current status of your order or order history, log into your Born Primitive Account.
We are sorry to hear you changed your mind! You may cancel your order at any time by contacting our customer service team if it has not yet shipped. If your order has already shipped, we will not be able to cancel your order. Please email email@example.com if you'd like to attempt to cancel.
We recommend to contact our Customer Service team as soon as possible to update your order. If your order has already shipped, we will not be able to make any changes. Please email firstname.lastname@example.org to attempt to edit your order.
If an item is missing or you received an incorrect item, please contact our customer service team for further assistance. Please email email@example.com.
Sign up for restock notifications by clicking on the item and size you’d like. Once you click on your size a pop up page should come up and ask for your email. You will receive an email notification once the item is back in stock.
We are proud supporters of our Canadian military and first responders and offer a 15% discount code. Please simply email firstname.lastname@example.org with a valid ID and we will issue your discount.
Only one promo code is allowed to be used at a time.
We are not able to add items to your order. We recommend to place a separate order or cancel your previous order and place a new one with all the items desired.
Please refer to our site chart located below our product descriptions. If you have a unique size and need further assistance, you can always contact our customer service team :) Please email email@example.com
We recommend to wash our products in cool water with like colors and hang to dry for longevity. Any product not washed in this manner will not be warrantied.
Shorts with 3.5" Inseam:
Double Take, Renewed Vigor, New Heights, Rise & Grind, Free Flow
Shorts with a 5" Inseam:
Cool Run Shorts
Shorts with an 8" Inseam:
All of our sports bras come with pad inserts. If you would like to order for pads, email our customer service team and we will include extra pads with your order.
The following are only recommendations: